Charter Communications

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Charter Communications / Spectrum
Charter Communications logo.svg
Charter Communications logo
Type Public
Industry Telecommunications
Essential service(s) Yes
Country United States
Official website
Twitter (@GetSpectrum)
English Wikipedia article

Charter Communications is a national telecommunications provider in the United States. Under the name Spectrum, they provide internet, cable, and telephone services. They are the second-largest cable provider in the United States.[1]

COVID-19 response

Consumers

  • 18 March 2020 (7 days since WHO declared COVID-19 a pandemic):
    • Encouraging: Announced plans to offer free mobile hotspot access for public use for 60 days.[2]
    • Encouraging: Fees related to disconnected service and late payments will be waived for customers financially impacted by the pandemic.[2]

Employees

  • Disappointing 16 March 2020 (WHO.svg+5 dayssrc): Engineer quits after criticizes Charter Communications leadership for not allowing staff to work from home despite WHO instructions[3][4].
  • Disappointing 18 March 2020 (WHO.svg+7 dayssrc): Employees are required to report to office space that had an employee with a positive COVID-19 test, despite other employees also being exposed, worry employees. There is a reluctance to let employees work from home.[5] Employees work in close quarters in a building with poor air circulation, and often share desks (due to 24 hour staffing).[6]
  • Complicated19 March 2020 (WHO.svg+8 dayssrc): Employees receive three weeks of flexible paid time. Employees may take that time off, though salaried employees are encouraged to use this time to work remotely[7].
  • Complicated20 March 2020 (WHO.svg+9 dayssrc): Charter grudgingly lets up to 40% of call-center employees work from home[8].
  • Disappointing 21 April 2020 (WHO.svg+41 dayssrc): NY attorney general opens inquiry into Charter labor practices during pandemic[9]. Charter has 230 infected employees, and at least two have died[7].

News articles

References

  1. Charter officially owns Time Warner Cable, creating the US's second largest cable provider
  2. 2.0 2.1 Lanich, Carley. "Comcast, Spectrum offer free internet for 60 days to assist during COVID-19 pandemic". The Northwest Indiana Times. Retrieved 2020-04-13.
  3. "Staff express anger as Charter forbids working from home". TechCrunch. Retrieved 2020-04-22.
  4. Brodkin, Jon (2020-03-17). "Charter engineer quits over "reckless" rules against work-from-home". Ars Technica. Retrieved 2020-04-22.
  5. Charter staff told to report to offices despite positive coronavirus tests
  6. Charter Communications Employees Say Bosses Ignore Expert Covid-19 Advice, Put Profit Before Safety
  7. 7.0 7.1 Abrams, Rachel (2020-04-21). "Spectrum Employees Are Getting Sick Amid Debate Over Working From Home". The New York Times. ISSN 0362-4331. Retrieved 2020-04-22.
  8. Brodkin, Jon (2020-03-20). "Charter grudgingly lets up to 40% of call-center employees work from home". Ars Technica. Retrieved 2020-04-22.
  9. Brodkin, Jon (2020-04-21). "Charter has 230 infected employees after resisting work-at-home requests". Ars Technica. Retrieved 2020-04-22.