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The Kroger Company
Kroger Logo 11-6-19.svg
The Kroger Company's logo
Type Public
Industry Grocery
Essential service(s) Yes
Country United States
Official website
Twitter (@Kroger)
COVID-19 webpage
English Wikipedia article

The Kroger Company, or simply Kroger, is a national grocery retailer in the United States. Its subsidiaries include Dillons, Food 4 Less, Fred Meyer, Fry's, Harris Teeter, Home Chef, King Soopers, Kroger Health, The Little Clinic, Mariano's, Quality Food Centers (QFC), Ralphs, Roundy's, Ruler Foods, Smith's, and Vitacost.

COVID-19 response

  • Complicated: Advocating to government officials for help securing a priority place in line for all grocery workers - after health care workers - to have access to protective masks and gloves.[1]
  • Encouraging 03 April 2020 (WHO.svg+23 dayssrc): Installed plexiglass protections around counters and expanded cleaning efforts.[1][2]
  • Encouraging 07 April 2020 (WHO.svg+27 dayssrc): Began testing the use of one-way aisles in their stores.[3]
  • 07 April 2020 (27 days since WHO declared COVID-19 a pandemic):
    • Encouraging: Limiting the number of customers to 50% of the building's fire safety code capacity.[1][3][4]
      • Complicated: Staff will manage queues outside of the building once capacity has been reached.[3]
  • Encouraging 20 April 2020 (WHO.svg+40 dayssrc): Established COVID-19 Response Fund which will "aim to direct $10 million" in customer and corporate donations to local, state, and national COVID-19 response efforts.[5]


  • Encouraging: Temporarily waiving fees for prescription delivery via mail or courier.[3]
  • 21 April 2020 (41 days since WHO declared COVID-19 a pandemic):
    • Encouraging: Began accepting SNAP Benefits for pickup orders placed via its website or mobile app.[1]
    • Encouraging: Temporarily waiving its pickup service fee and minimum order threshold.[1]
    • Encouraging: Expanded its pickup service.[1]
  • Encouraging 22 April 2020 (WHO.svg+42 dayssrc): Began offering free drive-thru COVID-19 testing at multiple locations throughout the country.[6][7]


  • Complicated 14 March 2020 (WHO.svg+3 dayssrc): Employees are allowed two weeks paid time off for associates diagnosed with or placed under quarantine due to COVID-19.[1][8]
  • 21 March 2020 (WHO.svg+10 dayssrc):
    • Complicated: Employees who are self-isolating or are experiencing symptoms as verified by a health care professional are eligible to receive their standard pay for up to two weeks.[1][3]
    • Encouraging: Provided a one-time bonus to hourly employees, amounting to US$300 for full-time associate and US$150 for part-time associate.[1][8][9]
    • Encouraging: Gave each employee US$25 for groceries, and company's stores are also providing food for employees.[1][9]
  • Disappointing 29 March 2020 (WHO.svg+18 dayssrc): Reported that some employees at a distribution center "walked off the job because they didn’t feel safe and they don’t believe Kroger is properly compensating them for working long hours due to increased shipments".[10]
  • 31 March 2020 (20 days since WHO declared COVID-19 a pandemic):
    • Encouraging: Announced it would provide all hourly employees with Hero Pay, a US$2 premium above their standard base rate of pay, which would be applied to hours worked 29 March through 18 April.[1][2][8][9][11]
    • Encouraging: Increased overall funding available to employees through its Helping Hands Fund, a "company-sponsored fund that provides financial assistance to associates who are experiencing a financial hardship due to an unexpected or emergency situation".[1][2][8][11]
  • 06 April 2020 (26 days since WHO declared COVID-19 a pandemic):
    • Encouraging: Encouraging employees to wear protective masks and gloves.[3]
      • Encouraging: Company has ordered supplies of this equipment for their employees.[3]
    • Encouraging: Beginning temperature and other wellness checks for store employees.[3]
    • Encouraging: Announced they will be closing early on Easter Sunday to allow their employees more time at home during the holiday.[3]
  • Disappointing 08 April 2020 (WHO.svg+28 dayssrc): Confirmed that an employee at their Willow Lawn, Virginia store tested positive for COVID-19.[12]
  • Encouraging 16 April 2020 (WHO.svg+36 dayssrc): Announced it would extend its Hero Pay, a US$2 premium above their standard base rate of pay, through to 2 May.[1]
  • Encouraging 19 April 2020 (WHO.svg+39 dayssrc): Requiring employees to wear face masks. Company says it has a supply of surgical masks available for employees.[13]
  • Encouraging 23 April 2020 (WHO.svg+43 dayssrc): Began a pilot program in Colorado and Michigan testing its employees for COVID-19.[14]
  • Disappointing 07 May 2020 (WHO.svg+57 dayssrc): Company confirmed they would end their US$2 an hour "Hero Pay" on 17 May 2020.[15]
    • Disappointing: Unions call on company to continue the pay longer.[15]
    • Complicated: Company will instead offer "Thank You Bonuses" on 30 May and 18 June, each in the amount of US$400 for full-time employees and US$200 for part-time employees.[16]
  • Disappointing 18 May 2020 (WHO.svg+68 dayssrc): Company requests that employees pay back accidental overpayments made by Kroger in the employee's COVID-19 Emergency Pay.[16][17]
  • Encouraging 19 May 2020 (WHO.svg+69 dayssrc): Company reverses previous decision and allows employees to keep accidental overpayments made by the company to their COVID-19 Emergency Pay.[16]

News articles



  1. 1.00 1.01 1.02 1.03 1.04 1.05 1.06 1.07 1.08 1.09 1.10 1.11 1.12 WTAP. "Kroger making numerous adjustments during COVID-19 pandemic". Retrieved 2020-04-25.
  2. 2.0 2.1 2.2 "Kroger continuing to make changes to protect customers and employees during COVID-19 pandemic". 2020-04-03. Retrieved 2020-04-25.
  3. 3.0 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Hutchinson, Derick (2020-04-06). "Kroger coronavirus plans: Customer limit, one-way aisles, masks, wellness checks, more". WDIV. Retrieved 2020-04-09.
  4. Meyer, Maredithe (2020-04-07). "Kroger limits customer capacity at all stores in response to COVID-19". BizTimes - Milwaukee Business News. Retrieved 2020-04-25.
  5. "Kroger expands Zero Hunger | Zero Waste program for COVID-19 relief". WANE. 2020-04-21. Retrieved 2020-04-25.
  6. Watkins, Morgan. "Gov. Beshear: Anyone can get a COVID-19 test at new Kroger drive-thru sites". The Courier-Journal. Retrieved 2020-04-25.
  7. Carter, Evan James. "Kroger launches free drive-thru COVID-19 testing site in Novi". Detroit News. Retrieved 2020-04-25.
  8. 8.0 8.1 8.2 8.3 "Kroger to pay employee bonus for 'frontline' work amid COVID-19 pandemic". Supermarket News. 2020-03-23. Retrieved 2020-04-25.
  9. 9.0 9.1 9.2 Staff, WLWT Digital (2020-04-01). "Kroger to offer employees 'hero bonus' to show appreciation during COVID-19 pandemic". WLWT. Retrieved 2020-04-25.
  10. Staff. "COVID-19 concerns causing delays at Kroger Distribution Center in Memphis". WMCActionNews5. Retrieved 2020-04-25.
  11. 11.0 11.1 Michael TilleyBridge loans help save an estimated 3, 500 jobs; Kim SouzaTop six Walmart execs earn a combined $112. 39 million in 2019April 24, 2020 (2020-04-01). "Kroger to offer pay bonus, expand benefits amid COVID-19 impact". Talk Business & Politics. Retrieved 2020-04-25.
  12. "Kroger employee tests positive for COVID-19". NBC 12. Retrieved 2020-04-09.
  13. Asia Simone Burns, The Atlanta Journal-Constitution. "Kroger employees now required to wear face masks". ajc. Retrieved 2020-04-25.
  14. "Kroger pilots COVID-19 testing for store associates". Grocery Dive. Retrieved 2020-04-25.
  15. 15.0 15.1 "Kroger plans to eliminate 'Hero Pay' for grocery workers, UFCW Local Unions respond". FOX31 Denver. 2020-05-07. Retrieved 2020-05-10.
  16. 16.0 16.1 16.2 "Kroger lets workers keep extra 'Hero Pay' after company sent collection letters". WEWS. 2020-05-20. Retrieved 2020-05-20.
  17. "File:Kroger May 2020 letter about overpayments.jpeg". Kroger. Retrieved 2020-05-20.